Cancellation & Refund Policy
At HiPAG Services, we are committed to delivering high-impact executive development and SME transformation with full transparency.
Please review our refund and cancellation terms regarding program enrollments, summit tickets, executive coaching cohorts, and corporate consulting retainers.
1. Masterclasses, Summits & Paid Cohorts (e.g., NeXt-90™ Growth Accelerator)
100% Refund or Transfer
Eligible for a 100% refund (less standard payment gateway processing fees) or a 100% credit transfer to a future cohort.
Transfer / Substitution
Cancellations made within 7 days are non-refundable. However, you may nominate a business partner or senior team member to attend in your place.
Forfeited
Failure to attend a scheduled session without prior written notice forfeits the registration fee.
2. Corporate Advisory & Custom Consulting Engagements
Consulting retainers and tailored enterprise transformation projects are governed by individual client Service Level Agreements (SLAs). Milestone-based deposits are non-refundable once diagnostic work, assessment, or strategy deployment has commenced.
3. Free Community Sessions (e.g., Weekly Built-to-L.A.S.T.™ Sessions)
Weekly Thursday virtual coaching sessions (7:00 PM – 8:00 PM GMT) are completely free of charge and require no financial commitment or refund considerations.
4. Refund Processing Procedure
5 to 10 Business DaysTo request a refund or transfer your registration, follow this simple 3-step procedure:
Send an email to enquiries@hipagservices.com with the subject line: “Refund Request - [Your Name / Payment Reference]”.
Include your proof of payment, Paystack transaction ID, and full registered enterprise/individual name.
Eligible refunds will be processed back to the original payment method (Mobile Money wallet or Bank Card) via Paystack within 5 to 10 business days.
Need Help with an Existing Transaction?
Our support team will promptly attend to your enquiry.